Rob Markey – the head of Bain & Company’s Global Customer Strategy who has also studied customer feedback systems for 25 years recently wrote about the mistakes that companies make when they are collecting feedback from customers to improve their services and processes.
Although the company leaders understand the importance of listening to their customers but the approach they take to learn from it over-shadows their positive efforts.
Te following is a synopsis of how not to learn from the customers’ feedback.
The conversion of the feedback into numbers may provide you with the precise point analysis but it doesn’t help your employees in understanding where exactly they went wrong at some specific point. This is mainly because of the elimination of the individual case analysis which would allow the employees to understand their specific areas of weakness or the factor that left a certain client unsatisfied.
As a result of the time taken to analyze the data, the delivery of the feedback to employees is delayed and when this feedback reaches your employees, it has already gone obsolete given the fact that there is more feedback after that ready to be analyzed and learnt from.
Secondly, the feedback that usually reaches your employees has no human voice whatsoever which is once again a hindrance in learning from it. Analyzing the feedback on real-time bases, preserving and delivering the feedback to the employees as it actually is would help them better in knowing exactly where they might be going wrong.
Attaching rewards and other financial benefits to the improvements in customer feedback is a common practice. This actually reduce the chances of getting to the right data, reason being the employees knowing the fact end up begging and requesting the customers to provide positive feedback. On the contrary, dissatisfied customer is hardly ever asked for feedback.
What needs to be understood is that the customers provide their feedback because they want to be heard, they anticipate that their feedback really makes a difference and expect to see quick action and results following their feedback. Involving the customers in the process and keeping them informed about how their feedback helped the company is one factor that builds trust and fuels customer engagement.
The Business Management Faculty at Ashley University considers customer feedback to be the backbone of any organization and pays special attention towards training the students on the same lines, ensuring the right education to do the job effectively.
At one point or the other we all face to face the ultimate question of which field of specialization to choose. Despite the fact that for some it is an easy one to answer, it is a lot more difficult for others. Some people know right from the start what they want to be and work towards it early on. The rest need to work a little bit harder and find out the answer after considerable thought and effort.
Many students face the same predicament when they are in the process of enrolling at Ashley University and had to choose a major. Pretty soon they realize that it wasn’t just about the major; it was about the direction their whole life would take as a result. It was an investment of time, effort and money and therefore the matter needed to be taken very seriously.
Here is some useful advice on how to make this important decision:
- Match your strengths to your choice: You might have had always admired graphic designers and wanted to try your hand at it but it could be the case that your drawing and designing skills are awful. It was a no go no matter how hard you tried. So the best thing to do is to drop that option. If you aren’t good at something, first try and improve yourself but if you can’t then don’t pursue it. An alternate course of action will only end up in disaster as you won’t be able to keep up with the demands of the tasks you are assigned because you aren’t good at it. Instead, choose a major that aligns your talents to what you can do well.
- Consider industry factors: It’s a good idea to choose a major in a field that is very happening and will remain so for the years to come. Such a decision will ensure financial and job security and prove to be a wise in the long run.
- Avoid peer pressure: Never ever follow someone else’s choices when deciding your career path. Your friend might be good at math but it’s not necessary you are too. A career is made by each individual’s own efforts and capabilities. Do what you’re good at or what you can do, not what others are doing or telling you to do.
Remember: a career is a direction that your whole life will take, so don’t make this decision in a hurry or on someone else’s advice.
It has come to light recently that climatic changes all over the globe can cause serious threats to our ecosystem in ways we are not prepared for. It is a well known fact that the ozone layer and the polar caps are depleting at a steady pace, which is having drastic effects. The earth is getting a lot warmer and is doing so regularly. Continued heating up of the planet will result in a rise in sea levels and will increase the threat of extinction to certain animal and plant life.
Scientists have predicted that this phenomenon will take time to manifest itself fully. A drastic change is a lot more dangerous than a gradual change. Releases of methane gas are also predicted. This poses a major problem to the world in general. Governments and organizations are trying to find ways to combat the situation. Research centers all over the world are studying the present condition of the planet to gauge the extent of the damage and find out what can be done to minimize the effects.
At Ashley University, students of Natural Sciences study such incidents in depth and are encouraged to suggest solutions to them. Indeed, the number of great minds that have been discovered from universities and schools can never be overlooked; their contributions are many and valuable. Bill Gates, owner of Microsoft and Mark Zuckerburg, creator of Facebook are living examples. Ashley University is no stranger to talented alumni. A majority of graduates of Ashley University are working at challenging positions in recognized organizations all over the world and are bringing glory to the name of their alma mater.
The issue of global climatic changes is an important one indeed and one that affects us all. It is time we took notice of what we are doing to our planet that is causing this state of affairs and take measures to at least control, if not rectify, the situation.
It was the best decision of my life when I enrolled in the Journalism program of the School of Social Sciences at Ashley University. I’d just decided to turn my life right round when I realized that It was going nowhere with these odd jobs and that I needed something a lot more solid to make my career. I had saved up a little money and deiced to opt for an online degree course at Ashley University. It was the beginning of an exciting new chapter in life that allowed me to get the best of both professional and academic success and excel in both.
Ashley University gave me hope that I could do something more with my life. I discovered a whole new world of online education that completely changed my life. I found out I could study my favorite subjects online and still continue my job because of the flexible schedule Ashley University allowed me. It was a great experience in practical terms as well since I was actually applying what I learned in the classroom to real life. This was an education in itself as you get to know what really work on the job and what doesn’t.
Another thing I really enjoyed at Ashley University was the international student community. There are students from literally all corners of the world studying at the University. It was great to get to know them and learn about their countries and cultures. It was the exposure that I valued and enjoyed and that added to my overall education at the University.
It’s been six months since I graduated and now I am working in the field of journalism like I always wanted to. Ashley University allowed me to test my strengths and make a career in the industry I had admired since childhood. It also helped me to develop new skills that I would need in my career later on. I thank you Ashley University for giving me a second chance at following my dreams.
The field of chemistry is one that interests a lot of students wishing to pursue careers in research and development, agriculture, engineering and a lot more. The subject requires aptitude as well as well as the right attitude and a natural interest in the subject. Chemists are people who can turn the most mundane things in to amazing and fascinating ones. This is majorly the reason why so many students at Ashley University have chosen to pursue it as their career path.
It’s a common perception that people need to “have the smarts” in order to study Chemistry. This is true to an extent due to the technical aspects of the subject but it is equally true that the student needs to have enough interest in the subject as well to be able to persevere even when things seem to be all in a muddle of formulas and seemingly endless properties. At Ashley University, the teachers keep this in mind and teach the students in a way that is conducive to learning. For example, the Mole Day today has long been regarded as a fun way to interest students in the subject of Chemistry (which can get pretty dry!) and is commemorated at Ashley University with appealing activities. The date of the Mole Day written in American style is 6:02 10/23 which is derived from the Avogadro constant 6.02×1023. This represents the number of particles (atoms or molecules) in one mole of substance, one of the seven base SI units.
Faculty members Chemistry in the School of Natural Sciences at Ashley University also conduct fun activities to make learning more enjoyable. Students can come up with innovative ideas like making their own stuffed moles and define their chemical properties. Teachers also assign the students puzzles on the topics of moles and psychometric, which they are encouraged to solve as a team. Such activities test both knowledge and team working skills, each of which is essential to inculcate in a student.
Often people feel the need to diversify their current professional direction ad try out new things. Many feel they are more suited to some other vocation but have not been able to enter into those fields due to a number of reasons, lack of academic qualification being one of them. However, it remains difficult for such people to change their status because of lack of time to pursue an education. Their jobs and other commitments take up most of their time and they find it difficult to make time for regular classes.
Online education is the best solution to this problem and has emerged quickly in recent time. Prominent among these is Ashley University, a US-based online university that provides degree, diploma and certificate programs to students. Through these programs, working individuals and students who cannot attend regular classes due to time constraints can easily acquire an education online. Making the best of technology, Ashley University has online classrooms which students can access one they are registered and where they can listen and view the lectures and study at their ease. In case of missing a lecture students can access the desired one from the archives and continue with their studies.
Ashley University seeks to make the academic and professionals problems of people around the world easier to solve. With an alumni base of over 40,000 students, Ashley University has set a new trend in online educating all over the world. No more do people have to deal with stagnating gaps in their careers; now they can study for any subject they wish and start afresh. Ashley University offers the added bonus of scholarships and financial grants through which the monetary burden of education is further lessened for the students. The criteria for these offers has been established in a way that makes it easier for as many people as possible to take advantage of this opportunity offered to them.
The face of education has changed radically over the years and now has a lot of new elements in it that were previously not present. A large part of this is due to the changes in the world we live in; another reason is the need for human resource that is knowledgeable, competent and adept at solving problems and facing challenges in the face of a transient economy.
But do universities really teach students all these skills? That’s a question that needs to be seriously considered when choosing a university. A quality university curriculum possesses the following characteristics:
1. In-depth theoretical knowledge from study material ad classroom sessions
2. Case studies, simulations, and real-life situations that focus on application of skills and knowledge thus learned
3. Responsiveness to changes in the industry
4. Pedagogy that reinforces all that is learned in the coursework
University curriculums are more advanced and therefore should impart the same level of education to the students. It is the curriculum that is the main source of information for the student and which will define his or her command over the subject. As mentioned before, curriculum is not simply text; it is also the application of that text in context to real world situations. At Ashley University, the curriculum is reviewed and revised twice a year to keep up with industry changes. The faculty is also responsible for designing the curriculum in such a way that it includes exhaustive application of textbook knowledge. For more information on Ashley University’s academic programs and majors, visit www.ashleyuniversity.com